Our products are dispatched within 3–5 working days of receiving the order, subject to confirmation of availability and payment for the selected item. All items are carefully packaged and protected to prevent damage in transit.

For orders within Italy, Ausiello Gioielli offers free standard shipping from €150. For orders below this amount, shipping costs €10.

For destinations within the European Union, shipping is free for orders over €300; otherwise it costs €30.

For countries outside the EU, shipping costs €40 plus any customs duties or other applicable export charges. Shipping costs are charged at checkout as part of the total order amount.

Delivery within Italy takes 3–5 working days from collection by the courier. Ausiello Gioielli is not responsible for delays caused by the courier. Ausiello Gioielli is exempt from liability for delays due to force majeure, strikes or natural disasters.

When the courier delivers the goods, the buyer must check that the number of packages matches the number stated in the email containing the order number sent by info@ausiellogioielli.it, and that the packaging is intact, undamaged, dry and unaltered, including its seals, such as adhesive tape.

Any damage to the packaging or product, or discrepancy in the number of packages, must be reported immediately by writing "accepted subject to inspection" and specifying the reason, such as crushed packaging, on the courier's delivery note. After signing the courier's document, the buyer cannot dispute the external condition of the delivered items. Any problems with the physical integrity, conformity or completeness of the products received must be reported within 3 days of delivery by email to info@ausiellogioielli.it.

AUSIELLO GIOIELLI STORE COLLECTION - NAPLES

You can also collect your order from our store. During checkout, select: Collect in Boutique - Vicoletto Belledonne a Chiaia, 20 - 80121 Naples, Italy. You will receive an email as soon as your order is ready to collect. Store collection is free. Please bring the order confirmation email, printed or digital, and an identity document. If someone other than the buyer collects the order, they must present written authorisation and a photocopy of the buyer's identity document.