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Privacy Policy

Last updated: 1 September 2026

This notice describes how the personal data of users who visit and use www.ausiellogioielli.it is processed, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national law.

1. Data controller

The data controller is:

AUSIELLO GIOIELLI – sole proprietorship
Owner: Ciretta Auseillo
Office: Riviera di Chiaia, 61 – 80122 Naples (NA), Italy
VAT number: 10538491217
E-mail: info@ausiellogioielli.it
Certified email (PEC): ciretta.ausiello@archiworldpec.it

2. Data processed

Depending on how the website is used, AUSIELLO GIOIELLI may process:

  • identifying data, such as first name and surname;
  • contact details, such as email address and telephone number;
  • billing and shipping address;
  • order and purchased product information;
  • information required to manage payments;
  • billing details, where applicable;
  • communications sent to customer service;
  • technical browsing data;
  • cookie and tracking tool preferences;
  • any data voluntarily provided by users.

3. Purposes and legal bases

Personal data may be processed for:

Order and contract management
To process purchases, receive payments, arrange shipping, provide assistance and manage returns, refunds and guarantees.
Legal basis: performance of a contract or pre-contractual measures.

Administrative, tax and accounting requirements
To comply with obligations under applicable law.
Legal basis: compliance with a legal obligation.

User assistance and enquiries
To respond to communications and provide information about products and orders.
Legal basis: pre-contractual or contractual measures, or legitimate interest, as appropriate.

Security and protection of rights
To prevent unlawful use, protect the website and establish or defend rights.
Legal basis: legitimate interest and, where applicable, legal obligation.

Club Ausiello Gioielli and email marketing
With your optional consent, Ausiello Gioielli uses your email address to send collection news, offers, invitations and promotional communications. Subscription to the Club takes effect immediately when you select the consent checkbox and press the subscription button; no email confirmation is required. This choice is independent of cookie consent and is not required to browse or purchase. We record your name, email address, language, source, subscription date, consent method, wording and version. Subscriptions are retained until withdrawal, which deletes the subscription record. You can withdraw by writing to info@ausiellogioielli.it or using the unsubscribe link in future promotional emails. Email delivery involves our hosting/email provider.

We send a welcome email when you join. If the first-purchase offer is enabled and you are eligible, it includes a personal discount code associated with your email. Discount codes and their use are recorded separately from marketing preferences; unsubscribing stops promotional emails.

Abandoned basket reminders are sent only to Club members with active marketing consent. When you begin checkout, we associate your email with your selected product IDs, variants, quantities and last activity. After 24 hours of inactivity, we may send one reminder with links to restore the basket and unsubscribe. Existing orders and payments requiring verification are excluded. Basket data is retained for up to 30 days after the last activity and removed on the next service run. Your delivery address is not stored for this purpose.

Analytics, profiling and advertising [IF ENABLED]
Any activities requiring user consent will be carried out only after valid consent has been obtained, where required.

4. Provision of data

Providing the data needed to manage an order is necessary to enter into and perform the contract.

Failure to provide this information may make it impossible to complete a purchase.

Providing data for optional marketing purposes is voluntary.

5. Processing methods and security

Data is processed using electronic tools and, where necessary, paper records, with technical and organisational measures appropriate to the risk and designed to protect personal data.

6. Data recipients

Data may be disclosed, to the extent necessary for their respective activities, to parties such as:

  • e-commerce platform providers;
  • hosting and IT service providers;
  • payment service providers;
  • couriers and logistics operators;
  • tax, accounting and legal advisers;
  • communication and newsletter service providers, if used;
  • analytics and advertising service providers, if used;
  • public authorities where required by law.

Parties processing data on behalf of AUSIELLO GIOIELLI will be appointed as data processors where required by law.

7. Transfers outside the European Economic Area

If any suppliers involve transferring personal data to countries outside the European Economic Area, AUSIELLO GIOIELLI will adopt the safeguards required by applicable law.

Details of any transfers will be updated according to the suppliers actually used by the website.

8. Data retention

Personal data is retained for the time needed to achieve the purposes for which it was collected, and subsequently for the periods required by tax, accounting or civil law, or needed to protect rights.

Data used for optional purposes is retained according to the criteria and periods indicated for the respective activities, and no longer than necessary.

9. Data subject rights

In the cases provided by the GDPR, data subjects may exercise rights including:

  • access to personal data;
  • rectification;
  • erasure;
  • restriction of processing;
  • objection;
  • data portability;
  • withdrawal of consent, where processing is based on consent.

Withdrawing consent does not affect the lawfulness of processing carried out before its withdrawal.

To exercise your rights, you may write to:

info@ausiellogioielli.it

Data subjects also have the right to lodge a complaint with the competent supervisory authority.

10. Cookies and tracking tools

The website may use cookies and other technical tools necessary for its operation.

We use ShinyStat (account AUsiello) for visitor statistics, enabled only with analytics consent. Preferences can be changed in the footer. See the Cookie Policy for details.

Any use of analytics, advertising, profiling or tracking tools will comply with applicable law and, where required, will take place only after user consent has been obtained.

For further information, please refer to the Cookie Policy.

11. Updates

This Privacy Policy may be updated following legislative or technical changes or changes to the services used by the website.

The updated version will be made available on this page.

Payment completed

Shipping costs and delivery times

Our products are dispatched within 3–5 working days of receiving the order, subject to confirmation of availability and payment for the selected item. All items are carefully packaged and protected to prevent damage in transit.

For orders within Italy, Ausiello Gioielli offers free standard shipping from €150. For orders below this amount, shipping costs €10.

For destinations within the European Union, shipping is free for orders over €300; otherwise it costs €30.

For countries outside the EU, shipping costs €40 plus any customs duties or other applicable export charges. Shipping costs are charged at checkout as part of the total order amount.

Delivery within Italy takes 3–5 working days from collection by the courier. Ausiello Gioielli is not responsible for delays caused by the courier. Ausiello Gioielli is exempt from liability for delays due to force majeure, strikes or natural disasters.

When the courier delivers the goods, the buyer must check that the number of packages matches the number stated in the email containing the order number sent by info@ausiellogioielli.it, and that the packaging is intact, undamaged, dry and unaltered, including its seals, such as adhesive tape.

Any damage to the packaging or product, or discrepancy in the number of packages, must be reported immediately by writing "accepted subject to inspection" and specifying the reason, such as crushed packaging, on the courier's delivery note. After signing the courier's document, the buyer cannot dispute the external condition of the delivered items. Any problems with the physical integrity, conformity or completeness of the products received must be reported within 3 days of delivery by email to info@ausiellogioielli.it.

AUSIELLO GIOIELLI STORE COLLECTION - NAPLES

You can also collect your order from our store. During checkout, select: Collect in Boutique - Vicoletto Belledonne a Chiaia, 20 - 80121 Naples, Italy. You will receive an email as soon as your order is ready to collect. Store collection is free. Please bring the order confirmation email, printed or digital, and an identity document. If someone other than the buyer collects the order, they must present written authorisation and a photocopy of the buyer's identity document.